Shipping policy
Shipping Policy
Dermaclear partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and USPS who work with local couriers — allowing us to ship direct to your door and proudly offer flat-rate worldwide shipping.
You will be charged when your order is placed, and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
Shipping Process
We require between 2–5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.
We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partner locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.
For some shipping companies, it can take several days for tracking information to update. If your order was placed more than 5 business days ago and there is still no tracking update, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not guaranteed. Estimated times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–12 Business Days |
| Canada, Europe | 10–14 Business Days |
| Australia, New Zealand | 10–14 Business Days |
| Mexico, Central & South America | 10–14 Business Days |
Note: These estimates do not include the 2–5 day processing time.
While we do our best to deliver on time, Dermaclear is not responsible for delays caused by factors beyond our control (customs, holidays, weather, carrier issues, etc.).
Duties, Taxes, and Fees
International shipments may be subject to import taxes, duties, or customs fees once they reach the destination country. These are the responsibility of the customer.
Dermaclear does not control or predict these charges. If a shipment is refused and returned, you will be responsible for return shipping and any associated fees.
Lost / Stolen / Damaged Packages
Dermaclear is not responsible for lost, stolen, or damaged packages.
If your tracking shows delivered but you did not receive it, please contact your shipping carrier and file a claim.
We use tracking timestamps and delivery confirmation when reviewing claims, and we may not honor claims that are not reported promptly.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is correct before placing an order.
We begin processing immediately, so we cannot make changes after an order is placed. If the order has already shipped, we cannot retrieve or reroute it.
Feedback
We would love to hear your feedback, questions, or concerns. Please contact us at:
We take your feedback seriously and are always working to improve.